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Privacy Policy

Last Updated: 25/06/2025
 

At Slates and Ladders Roofing we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or contact us in any other way.

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1. Information We Collect

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We may collect and process the following types of personal information:

  • Contact details – such as your name, phone number, email address, and postal address.

  • Project details – such as property address, roofing needs, and photos if you submit them.

  • Website usage data – including your IP address, browser type, pages visited, and time spent on the site (collected via cookies and analytics tools).

  • Communication data – including records of enquiries and customer service interactions.

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2. How We Use Your Information

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We use your personal data to:

  • Respond to your enquiries or provide roofing quotes.

  • Schedule appointments or follow up on services.

  • Improve our website and user experience.

  • Comply with legal or regulatory obligations.

We do not sell, rent, or trade your personal data with any third parties for marketing purposes.

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3. Legal Basis for Processing

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We process your personal data under the following legal bases:

  • Contract – to provide you with services or quotes you have requested.

  • Consent – for marketing communications (only if you've opted in).

  • Legitimate interest – such as improving our services or securing our website.

  • Legal obligation – where we are required to retain information for tax, legal, or regulatory reasons.

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4. Sharing Your Information

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We may share your information with trusted third parties including:

  • Service providers who support our business operations (e.g., website hosting, analytics).

  • Professional advisors (e.g., accountants or legal counsel).

  • Regulatory bodies if required by law.

All third parties are required to treat your data confidentially and only process it for specified purposes.

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5. Data Retention

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We only keep your personal data for as long as necessary for the purposes we collected it, including for legal, accounting, or reporting requirements. Typically, we retain enquiry and customer service data for up to 6 years.

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6. Your Rights

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Under the UK General Data Protection Regulation (UK GDPR), you have rights including:

  • The right to access the personal data we hold about you.

  • The right to correct inaccurate or incomplete data.

  • The right to request deletion of your data (where applicable).

  • The right to object to or restrict processing.

  • The right to data portability.

  • The right to withdraw consent (where processing is based on consent).

To exercise any of these rights, please contact us at:
mark.bartter68@gmail.com
07846707498

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7. Cookies

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We use cookies to improve your browsing experience. You can manage your cookie preferences through your browser settings.

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8. Security

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We take reasonable steps to protect your personal data from unauthorised access, alteration, or disclosure. However, no website or transmission over the internet is completely secure, and we encourage you to be cautious when sharing sensitive information online.

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9. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We recommend checking this page periodically.

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10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Slates and Ladders Roofing
mark.bartter68@gmail.com
07846707498

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